Warranty & Services
Warranty
Seating Inc. warrants to the original end user that this product will be free from defects in its material and workmanship, subject to limitations as expressed below. The company will repair or replace, at its option without charge to the original purchaser only, defective products or parts during the following warranty periods.
Seating Inc. warrants to the original end user that this product will be free from defects in its material and workmanship, subject to limitations as expressed below. The company will repair or replace, at its option without charge to the original purchaser only, defective products or parts during the following warranty periods.
Click on the pricebook below to see the warranty.
550 Generous Fit
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 550 lbs.
Intensive Use of 24 hour workday with 7 day work week
400 Heavy-Duty / Intensive Use
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 400 lbs.
Intensive Use of 24 hour workday with 7 day work week
300 Everyday
Coverage Period: Lifetime (which is the entire time owned by the original end user)Limitations: Users weight is not to exceed 300 lbs.
Normal Use of 8 Hour Workday with 5 Day Work Week
Hospital Warranty
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 300 lbs.
Multiple shift users in hospital/healthcare environment
Limitations to Warranty:
Standard Carded Textiles- Coverage period: 3 years from date of purchase
10 YearTextiles (Mesh & Cordura® Nylon)- Coverage period: 10 years from date of purchase
ARM PADS Urethane& Gel Pads - Coverage period: 5 years from date of purchase
Cordura®Nylon Arm Pads 10 years from date of purchase
550 Generous Fit
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 550 lbs.
Intensive Use of 24 hour workday with 7 day work week
400 Heavy-Duty / Intensive Use
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 400 lbs.
Intensive Use of 24 hour workday with 7 day work week
300 Everyday
Coverage Period: Lifetime (which is the entire time owned by the original end user)Limitations: Users weight is not to exceed 300 lbs.
Normal Use of 8 Hour Workday with 5 Day Work Week
Hospital Warranty
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 300 lbs.
Multiple shift users in hospital/healthcare environment
Limitations to Warranty:
Standard Carded Textiles- Coverage period: 3 years from date of purchase
10 YearTextiles (Mesh & Cordura® Nylon)- Coverage period: 10 years from date of purchase
ARM PADS Urethane& Gel Pads - Coverage period: 5 years from date of purchase
Cordura®Nylon Arm Pads 10 years from date of purchase
Cobra
400
Coverage Period: Lifetime
Limitations: User weight not to exceed 400 lbs.
750
Coverage Period: Lifetime
Limitations: User weight not to exceed 750 lbs.
Standard Textiles
Coverage Period: 3 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
10-Year Textiles
Coverage Period: 10 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
Current 10-year warranty textiles: Icon, Open House and all Seating Inc. Mesh.
Arm Pads
Urethane & Gel Pads
Coverage Period: 5 years
Limitations: Normal Use
Cordura Nylon Pads
Coverage Period: 15 years
Limitations: Normal Use
Make Space Collection
300
Coverage Period: Lifetime
Limitations: User weight not to exceed 300 lbs.
400
Coverage Period: Lifetime
Limitations: User weight not to exceed 400 lbs.
Standard Textiles
Coverage Period: 3 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
10-Year Textiles
Coverage Period: 10 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
Current 10-year warranty textiles: Icon, Open House and all Seating Inc. Mesh.
Common warranty issues:
Base and Cylinder Removal Instructions
Warranty Service:
If this product fails during normal use, as set forth in limitations above, within the applicable coverage period, please click here to file a claim with our warranty department.
We will repair, or our option replace, the defective part, free of charge to the purchaser, provided only that the purchaser returns said part to Seating Inc, freight or other charges prepaid. Do not return any parts or product without prior written authorization from Seating Inc. The company reserves the right to inspect any part or product to determine the nature of the defect and it is the purchaser’s responsibility to return the part or product to the manufacturer at his/her expense for warranty determination.
There are no other warranties, expressed or implied other than those specifically described, including without limitation any implied warranty or merchantability or of fitness for a particular purpose. We will not be responsible for incidental or consequential damages, and/or off site labor charges. Our company will advise you of the procedure to follow when making warranty claims. Call Seating Inc. at 800.468.2475 to explain the defect. Give your name, address, and telephone number. Please be prepared with the model number, date of purchase, and date of manufacture, found under the seat.
Service Request
We work hard every day to make sure that our products reach your workplace in perfect operating condition. We also know that the minute you take delivery, you are responsible for keeping them that way. That’s why every chair we make carries all the information you need to give us when service is required.
We are here to assist you with service requests for warranty claims. Essential information we need to assist with warranty claims is on the tag underneath your chair’s seat. Removal of this tag may void your warranty, so please do not remove.
Step 1
Locate the Seating Inc. product tag under the seat of your Seating Inc. chair.
Step 2
Take a picture of your chair tag.
Step 3
Click on the link below and attach picture of tag, picture of issue, and a brief description…it’s that easy!
Once you’ve submitted your request, you can expect to hear back from us in normal working hours. If replacement parts are needed, we’ll get back to you with what you need, and when you can expect to receive it. We’ll also give you instructions on how to get your chair up and running again!